Cancellations & refunds
Eligible Products: Products can be exchanged within 2-3 days of receiving the merchandise. Eligibility for exchange is visible on product screens under shipping information.
Non-eligible Products: Items marked as "Final Sale" are not eligible for exchange. Products purchased under "Sale" or promotional offers are not eligible for exchange. International shipments are non-exchangeable.
Variations Disclaimer: Minor color variations may occur due to fabric dyes, weather conditions, and monitor settings.
Damaged Merchandise: Notify us via email at kaashivastrabanaras@gmail.com with a photo of the damaged product within 48 hours of receiving it.
Exchange Authorization: Email kaashivastrabanaras@gmail.com with your order number, name, email, product details, and reason for exchange.
Exchange Process: Await approval from our customer care team. Pack the item securely using the original packing materials. Send the item via a reputable courier service to KAASHI VASTRA in Varanasi. Share a snapshot of the courier receipt via email or WhatsApp.
Exchange Options: Exchange will be processed upon completion of the exchange process. You may exchange for a product of equal or lesser value.
Store Credits: No refunds are available in cash or bank account transfer. Store credits will be issued for eligible exchanges. Use store credits for future exchanges or purchases on our website.
Exchange Timeframe: Exchanges will be processed promptly upon receipt and approval.
Discretion: All exchanges are subject to KAASHI VASTRA’s discretion.
Cancellation Policy
Orders can be canceled before shipment initiation. Contact us via phone at 6394666575 or email at kaashivastrabanaras@gmail.com to cancel your order. Once the shipment process has started, cancellation is not possible. In case of a fully or partially paid order cancellation, we will deduct a 5% payment gateway charge from the refund amount. The remaining balance will be refunded using the same payment method, or we will provide full amount store credit with lifetime validity.